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They're Not People, They're Consumers The robots are here, and they're taking our jobs! But what if I told you that these "robots" aren't actually machines at all? What if I said they're people just like us, but with a few key differences? You see, the term "robot" has become synonymous with automation. We think of robots as cold, calculating machines designed to perform tasks without any regard for human feelings or emotions. But what if that's not entirely accurate? The truth is, many companies are using software to automate their customer service departments. These programs use complex algorithms to respond to customer inquiries and resolve issues. They're efficient, effective, and cost-effective. But they're also people just like us. They have thoughts, feelings, and emotions. And they're not just limited to customer service. They can be used in a wide range of industries, from healthcare to finance. So the next time you interact with a "robot", remember that it's actually a person on the other end. A person who is working hard to provide you with the best possible experience.