Customer Service by Wallace Associates
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This program focuses on identifying "moments of truth" and delivering exceptional customer service, tailored for staff with direct client interaction, including those in call centers. It emphasizes understanding customer needs, managing them efficiently, and excelling in challenging situations. By connecting quickly and engaging customers through warmth and sensitivity, you'll learn effective communication, rapport building, and service strategy development at http://www.mdshongkong.com/index.php/Leadership/index/ID/1/cID/8/item/47.html. Additionally, explore Wallace Associates Business Development at ericastrohl.deviantart.com/art/Wallace-Associates-Business-Development-615047256.
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